Delete your Awe Garden account
Last updated 6 November 2026.
An Awe Garden account is optional and is for a parent or carer: it lets a subscription follow you to another phone. This page is for deleting it. You do not need the app to do this.
What is deleted
- Your account record on our server: the number Google gave your sign-in, when the account was made and last used, and the country your subscription is billed in.
- Your sign-in record in Firebase Authentication, the Google service we use for signing in (it holds your Google email address and name for signing in). After this you cannot sign in with it again.
- The link between your account and your subscription, and any PIN reset that was waiting.
- Every message you sent us from your email address (the contact form and the feedback form), including this request.
It is automatic: there are two ways, and neither waits for a person at Awe Garden. Sign in with Google below, or ask with your email address and press the button in the link we send you.
What is not deleted, and why
- Your subscription. It is with Google Play, not with us, and deleting your account does not cancel it. To stop being charged, cancel it in Google Play (the Google Play app, Payments and subscriptions, Subscriptions, Awe Garden).
- A record of the purchase, without your account: the purchase token Google Play gave us, the plan, its state and the billing country. We keep it for 90 days after the subscription ends, to check refunds and prevent fraud, and then it is deleted automatically.
- Everything on your phone. Your child’s name, pictures, voice recordings and progress were never sent to us; they stay on the phone until you uninstall the app or clear its data.
Delete it
Tell us the email address of the Google account you used in Awe Garden. We email you a link; open it and press the button to confirm that it is you, and your account and everything you sent us from that address are deleted automatically.